Subscription, Cancellation & Refund Policy

Information about Susampad deliveries, eligible skips, cancellations and resolving quality concerns.

Delivery Days & Timings

We deliver Monday to Saturday, between 6:00 AM and 9:00 AM, according to your selected plan. There are no Sunday deliveries. Public holiday deliveries continue unless our team notifies you otherwise. If Susampad misses a scheduled delivery, we will adjust it by extending your current subscription.

Pause & Schedule Changes

Request a pause or schedule change before 5:00 PM IST on the previous day. Contact our team and wait for confirmation.

Eligible monthly plans include up to four skips per month. Weekly plans do not include skips. Eligible skips are credited to your next subscription after renewal and do not extend your current subscription. These skips are separate from deliveries missed by Susampad, which are adjusted by extending your current subscription.

Cancelling Before Your Subscription Starts

You can receive a full refund when your cancellation request reaches us before 5:00 PM IST on the day before your subscription starts.

Cancelling After Deliveries Have Started

We refund the unused portion of your subscription after deducting completed deliveries at the per-delivery rate of your purchased plan.

For cancellation requests received after 5:00 PM IST, the next scheduled delivery remains chargeable. Cancellation takes effect from the following delivery day. A delivery will not be deducted twice.

You may choose subscription credit instead of a refund. Approved refunds are processed within 5–7 business days.

Quality Concerns & Resolution

If you receive a spoiled, damaged or incorrect item, contact Susampad support within two hours of delivery and share a clear photo through WhatsApp. After reviewing the issue, our team will arrange an additional delivery by extending your current subscription.

Unsuccessful Delivery Attempts

A scheduled delivery remains chargeable when delivery cannot be completed because the supplied address is incorrect or the delivery partner cannot reach you at the provided contact number. Please keep your address, contact number and access instructions accurate.

Contact Our Team

Call 8500516706 or email susampadsubscriptions@gmail.com.

Support hours: 10:00 AM–7:00 PM.

Cancellation, refund and subscription adjustments are handled by the Susampad team after reviewing your request.